Online travel platform Make My Trip has introduced Trip Guarantee feature to help passengers discover and book last-minute alternate travel and financing options in case the train ticket remains unconfirmed before chart preparation, during these uncertain times.
The feature allows customers to upgrade their unconfirmed train ticket to opt for a fresh booking through flight, cab, bus, or an alternate train journey for a future date.
Parikshit Choudhary, chief business officer, ground transport at Make My Trip said:
“Today, customers seek travel options that provide an assurance of a successful journey amid the evolving travel guidelines during the pandemic. Trip Guarantee is one such step towards protecting our customers against uncertainties associated with waitlisted train bookings.
“The biggest differentiator of this new feature is the 3X refund that promises to secure our customers against any hike in fares as they rebook their journey through an alternate mode of transportation including flights, cabs, etc. Overall, our new product offerings are aimed at providing complete peace of mind to our train customers.”
