Ryanair has launched what it is calling its “Customer Advisory Panel”, aimed at gathering “feedback and recommendations that will help Ryanair continue to improve its guest services”.
Customers can apply to join the panel here up until May 31, and will be advised if they are successful by mid-June.
The chosen individuals will then be flown to Ryanair’s Dublin office this autumn to take part in the first meeting – the carrier said that “Flights and hotel accommodation for panel members (and a partner) will be covered by Ryanair and panel members will have the opportunity to explore Dublin City on their two-night trip”.
The airline said that recommendations from the panel would shape its customer improvements programme for 2022, adding that “Panel applicants can look forward to future Customer Advisory Panel meetings at exciting major European cities such as Madrid, Rome, Berlin, Warsaw and more”.
Commenting on the news Ryanair’s director of marketing and digital, Dara Brady, said:
“We are excited to announce our first ever Customer Advisory Panel to allow customers help us drive improvements in Ryanair’s customer care and service. While Ryanair cannot be beaten for low fares, choice and on-time flights, as we grow to 200m passengers per annum, we are determined to keep listening to our customers and improving our service to them.
“Our new Customer Advisory Panel will provide us with direct feedback and recommendations from customers and will help us deliver an improved service for our guests throughout 2022 and beyond. As Ryanair emerges from the Covid-19 pandemic customers can look forward to even more service improvements on new aircraft at even lower prices.”
Ryanair recently launched its summer 2022 schedules to and from the UK, with over 1,800 weekly flights across 160 routes now on sale.