Wizz Air has introduced a new chatbot called Amelia, designed to provide customers with flight-related details as well as general travel information.
Named after American aviation pioneer Amelia Earhart – the first female aviator to fly solo across the Atlantic Ocean – the virtual assistant can answer questions related to Covid-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, and travelling with infants.
The chatbot can also provide information about Wizz services, such as the Wizz Discount Club, Wizz Flex, Wizz Priority and seat selection.
The airline states that a free live chat with agents is also available for “any questions which exceed Amelia’s knowledge”, though it cannot help with booking changes which require payment. Such requests will require contacting the call centre support.
The chatbot is available in all Wizz Air markets, but is currently only in the English language. Amelia will gradually grow to include more topics as it learns from interactions with customers.
Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air, commented on the launch:
“I am delighted to introduce Amelia, our virtual assistant chatbot, who will really transform Wizz Air’s customer experience. We continue to invest in the technology to automate and digitalise our processes, in order to deliver high customer satisfaction.
“Wizz Air is dedicated to broadening Amelia’s expertise and to supporting our passengers with an expanding array of self-service options to answer travel questions and manage their flight details. Join me in welcoming Amelia onboard!”
The low-cost carrier also recently introduced a new feature on its mobile app, enabling its customers to activate price alerts on flights.