Priority Pass and Lounge Key customers will no longer have access to the majority of Plaza Premium Group’s lounges from the end of June, following Plaza Premium’s decision not to renew its contract with the lounge providers.
In a statement provided to Business Traveller, Plaza Premium Group said:
“In view of the rapidly changing travel environment and staying true to our mission in Making Travel Better, we have reassessed our product and service offerings in the hope of creating a comprehensive airport hospitality experience to reach more travellers globally.
“As a result, it is with regret that we have decided not to renew our contract with Priority Pass and Lounge Key, effective July 1, 2021 except for a small number of lounges which are still under review.”
According to the Plaza Premium website, the group is “The world’s largest and most awarded independent lounge brand, in over 70 locations, 30+ international airports”.
Collinson (the owner of the Priority Pass and Lounge Key brands) has also provided Business Traveller with comment, as follows:
“As the world’s largest independent airport lounge access programme our customers have access to over 1,300 lounges and experiences, including over 400 that are exclusive to our network.
“Potentially 57 lounges from Plaza Premium will be removed from our network from the July 1. We already have alternative lounges and experiences for approximately 50 per cent of the locations and are actively sourcing alternatives for the others.
“We add an average 120 new lounges to our Priority Pass Programme each year, and have over 250 lounges and experiences in the pipeline for the remainder of the year. Our unwavering commitment to providing our customers with both global coverage and excellent experience, remains our focus.”
Plaza Premium recently announced a new partnership with Dragon Pass to introduce lounges at China’s major high-speed railway stations.