Indigo has collaborated with CarterPorter, to launch ‘6EBagport’, to provide door-to-door baggage delivery service.
The low-cost carrier has commenced the service in New Delhi and Hyderabad and will subsequently launch it in Mumbai and Bengaluru for delivery to and from home and airport.
Under the new facility, CarterPorter will transfer passenger’s baggage contactless from one destination to another with added assistance inside the terminal. The service starts at a rate of ₹630 for one way.
The ‘6EBagPort’ service can be availed up to 24 hours prior to the departure of the flight and anytime on arrival. It also includes service insurance of ₹5,000 per baggage item for the contents and container. Indigo passengers can book the service at 6EBagport.carterporter.in.
Sanjay Kumar, chief strategy and revenue officer, Indigo said:
“We are continuously striving to enhance our customer service and this collaboration is a step further towards providing a one-stop hassle-free experience.
“The service will bring relief to customers who may want to travel with additional baggage from home to airport or would like to go for a meeting directly from airport without carrying bags.
“Our partnership with CarterPorter will ensure that our customers have a seamless experience as their baggage gets transferred door to door while they fly onboard our lean, clean flying machine”.
Harsha Vardhan, CEO, CarterPorter said:
“We are elated to partner with India’s leading airline, Indigo, as we take their customer journey to next level by providing personalised baggage porter for door-to-door service.
“In addition to shorter wait times at the airport, the service will also bring relief to people who seek convenience and need to have a baggage-free passage from one city to another. Indigo’s ideology of providing hassle-free customer experience is in line with our service pillars and we look forward to serving Indigo customers.”