American Airlines is to expand its trial of “touchless technology” at Dallas Forth Worth airport, as the carrier aims to “revolutionize the travel experience” for customers returning to the skies.
A recent trial of touchless bag-drop facilities is to be extended “across most terminals”, allowing travellers to use biometric technology to identify themselves, instead of having to show their physical ID or boarding pass.
The technology will also be used to enable touchless access to one of the carrier’s Admirals Club lounge at the airport later this year, and AA said that it is considering “additional airport touchpoints going forward”.
The airline also said that insights from the trials “will inform future tests to create touchless waypoints throughout the customer’s entire airport experience, including a test of biometric domestic boarding in collaboration with DFW later this year”.
Commenting on the news Julie Rath, vice president of customer experience and reservations, said:
“While fewer customers have travelled over the last year, our team used their time to go into overdrive developing, testing and implementing new ways to give customers more confidence and comfort when they travel.
“We’re ready to welcome customers back onboard with thoughtful, touchless technology that puts more control in their hands and makes their journeys more comfortable.”
AA recently expanded the acceptance of the Verifly digital health passport app to all of the carrier’s domestic US airports, as well as direct and connecting flights to the UK, Canada, Chile, Colombia, El Salvador, Guatemala, Honduras, and Jamaica.
The app allows customers to verify Covid-19 test certificates before they leave home for their flights.