Delta is offering at-home testing kits for passengers needing to complete tests for the destinations to which they are travelling. The option of buying at-home Covid-19 tests means they can test before departure and then “pack another with them to comply with negative-test requirements before their trip back to the U.S.”
There is also the option of visiting a dedicated webpage to find out the most convenient testing location for an in-person test prior to travel, if preferred (or mandated). There is also a link to the SkyTeam directory of testing centres within the countries that member airlines serve.
Once the test has been taken, Delta is working with an app-based health platform called TrustAssure to enable customers to directly upload and verify their documents at check-in through a new functionality available via Delta channels such as pre-flight emails and Delta.com and also for those destinations which require a negative Covid-19 test. A ‘Ready to Fly’ screen on mobile devices will indicate the customer has provided a verified Covid test.
“Customers have more travel information coming their way than ever before – with updated Covid-19 testing requirements to digest, new forms to complete and different digital experiences to download and navigate,” said Bill Lentsch, Delta’s Chief Customer Experience Officer. “From simplifying testing to developing an integrated suite of tools on Delta.com, we’re continuing to introduce additional features meant to enhance the existing experience and strengthen the airline’s position as a leader in charting the global recovery.”
Delta customers can already make use of a range of available digital solutions that are making travel easier to manage, including an interactive travel map that helps customers plan and book their next trip with up-to-date details on where we fly and any travel requirements and restrictions at your destination.