Wyndham Hotels and Resorts has completed the rollout of mobile check-in and checkout capabilities to nearly 6,000 economy and midscale hotels across North America.
The move follows the launch of a new mobile app for iOS and Android devices last year, which the group said prioritizes “low-contact in-stay features” in the Covid-19 era.
Other features of the app include ‘Lightning Book’, which allows users to search for and book the nearest Wyndham hotel “in as few as three taps”, and an ‘in-stay mode’ which defaults users’ home screens to display relevant information regarding upcoming stays.
The app has also enabled digital room key technology at selected properties, with the Wyndham Grand Bonnet Creek and Wyndham Grand Rio Mar among the first to offer the service.
Commenting on the rollout Jessica Davidson, senior vice president, Digital, Wyndham Hotels and Resorts, said:
“This is a pivotal moment for Wyndham and our re-imagined mobile app, which arrived at a critical time amid the pandemic.
“Today’s travellers expect streamlined, low-contact experiences and are seeking established brands that can deliver. With this app, we’re giving our guests yet another reason to book direct with Wyndham.”
The group recently launched a new hybrid meeting concept to “help drive corporate business demand to its hotels” in the wake of the coronavirus pandemic.
The initiative blends physical meetings with virtual technology, and is currently being piloted at a selection of the group’s Dolce Hotels and Resorts in Europe.
