Delhi International Airport (DIAL) has installed a new passenger tracking system at Terminal 3 to reduce waiting time, enhance operational efficiency, and manage passenger flow.
The Xovis passenger tracking system (PTS), a queue management system, displays live waiting time, taken at several procedures like check-in and security check, on screens put up at various places.
Sensors have been installed at all eight departure entry gates of Terminal 3, all check-in rows, domestic and international security check areas, emigrations in departure level. While in arrival level, sensors have been installed at immigrations area for Indian and foreign passport holders, domestic-to-international transfer area of Delhi Airport.
The system provides Key Performance Indicators (KPIs) such as waiting times, process times, and passenger throughput. KPIs enable airports to quickly identify crowded areas and bottlenecks.
The airport has put up Xovis PTS display screen in the check-in hall, arrival pier junction, inside the terminal to offer real time data to passengers about the waiting time at various processes like check-in, security check and immigration.
The new system generates auto-alerts if it detects crowded areas inside or outside the terminal building. If the situation is not brought under control within a stipulated time of ten minutes, it again issues alerts to higher management.
Videh Kumar Jaipuriar, CEO, DIAL said:
“Passenger experience has been the focus area for Delhi Airport. We have introduced several measures to enhance passenger experience and provide a safe and hygienic environment for travellers.
“XOVIS PTS will help us in reducing waiting times and enhance our operational efficiency. It also ensures that the movement of passengers is smooth and will help us in ensuring that physical distancing is not compromised at the terminal. This would help us in providing a safe and secure environment for the passengers in an efficient manner.”