Customers holding tickets for cancelled UK rail and coach services between December 23 and 27 will receive refunds.
Many people had purchased tickets for travel during the so-called ‘Christmas bubble’, which had been due to allow UK residents to meet up with friends and family over the festive period.
But the government’s decision to introduce a ‘Stay at Home’ order within new tier 4 areas, and to shorten the bubble to just Christmas Day in all other areas, has led to the cancellation of services.
In a statement Transport Secretary Grant Shapps said:
“It is imperative that we all follow the new measures and play our part in tackling this virus, protecting others and safeguarding our NHS.
“If you booked a coach or rail journey between 23 and 27 December, you are entitled to a cash refund. This ensures no one is left out of pocket for doing the right thing – staying home in tier four, and elsewhere staying local and only meeting your Christmas bubble on Christmas day.”
Cash refunds will be available for all rail and coach tickets for travel scheduled between December 23 and 27, providing they were purchased after November 24 (when the Christmas bubble travel window was originally announced).
Customers are advised to visit operators’ websites for details of how to claim.