Hyderabad Duty Free (HDF), a division of GMR Hospitality and Retail, has introduced ‘WhatsApp Virtual Assistant Chatbot’ for international passengers travelling through Rajiv Gandhi International Airport (RGIA).

This service allows international passengers (both departure and arrival) to reach out to HDF using WhatsApp and get their queries answered. Passengers can start the chat by pinging on WhatsApp contact +91-72729 93377.

Frequently asked queries will be answered there quickly. However, if further assistance is required by passengers, they can choose the relevant option for that, following which the HDF customer executive will call back.

The facility aims to address passenger queries regarding store location, safety, HDF products, and other related services.

Pradeep Panicker, chief executive officer, GMR Hyderabad International Airport said:

“Hyderabad Duty Free is synonymous with a delightful shopping experience and fabulous deals, exciting promotions and best prices for international passengers.

“During this pandemic, HDF has gone the extra mile to resolve passenger queries and demands through its virtual WhatsApp Chatbot in real-time. This service adopted by HDF is part of our omnichannel strategy and offers a world-class duty-free shopping experience and customer service.”