Scoot, the low-cost subsidiary of Singapore Airlines, will introduce a new self-service application by the end of the year.
Dubbed Scoot Hub, the digital portal will help travellers minimise contact with cabin crew by offering the ability to order food and beverages, shop for duty-free items, play games, and view destination guides from a mobile device.
From April next year, travellers will also be able to pre-book ground activities and attractions at their destination through the portal.
Members of SIA’s frequent flyer programme, Krisflyer, will be able to link their accounts to earn and redeem miles towards these experiences.
Campbell Wilson, chief executive officer at Scoot, said:
“We know that health and safety are top of customers’ minds these days, and that regulatory requirements have changed the inflight experience.
“Scoot Hub enables us to resume valued services in a safe, low-touch manner, improving customers’ experiences and through reduction in paper-based collaterals, improving our environmental sustainability too.”
The inflight portal complements other measures the airline has implemented to reduce contact, such as touchless check-in kiosks and bag-drop facilities and an upgraded online and mobile check-in system.
In addition, by replacing items such as printed menus and magazines with digital content on ScootHub, the airline said it expects to reduce paper usage by 156 tonnes and carbon dioxide emissions by 41 tonnes.