GMR Hyderabad International Airport has introduced IoT (Internet of Things) enabled Smart Baggage Trolleys — to track and maintain the availability of baggage trolleys for passengers in real time across the airport.

The airport has deployed LoRa (Long Range) IOT platform for the project. The entire fleet of 3,000 baggage trolleys has been enabled with IoT technology.

The new technology will substantially reduce the waiting time for baggage trolleys and will ensure its availability in sufficient number in the real time. Trolley management and replenishment will be based on the requirement at various areas across the airport.

Benefits of the new Smart Trolley Management system:

  • It has the capability to plan baggage trolleys according to the predictive analyses of estimated departure and arrival passenger loads.
  • It prepares the operations team with proactive planning with real-time dashboards/information on the availability of number of baggage trolleys in different airport areas.
  • In case trolleys are carried out of a no airport zone area, the system, through its inbuilt alert mechanism, will generate an alert message tipping off the location for necessary action which can then be taken to retrieve it.

SGK Kishore, ED-south and chief innovation officer, GMR Airports said:

“After successful marquee projects like domestic and international e-boarding and face recognition trials, we are revolutionising the way baggage trolleys are managed with the adoption of IoT as a smart and intelligent solution to help enhance passenger experience and also enable smooth operations and inventory management. Smart baggage trolleys is one of the many initiatives as part of our digital excellence transformation and journey.”