Thomas Cook India, an integrated travel services company has announced its very first Virtual Holiday Store.
The store intends to help customers with all their travel-related queries by just logging onto the website. Customers can connect over video chat with travel experts (from 0800 to 1200) who will help them with travel requirements, including domestic and international holidays, value-added services like travel insurance, end-to-end Covid-negative certification services, visa services, documentation, among others.
Mahesh Iyer, executive director and chief executive officer, Thomas Cook (India) said:
“The Pandemic era and lockdowns have accelerated the demand for virtual and contactless sales and service. In line with this need and as is expected of a market leader, keeping customer safety as the top priority, we at Thomas Cook have launched our Virtual Holiday Store – an innovative, interactive sales and service platform that combines the power of digital with the much loved Thomas Cook personal – human connect.
“Our Virtual Store model aims at supporting our customers with safe/contactless and convenient holiday planning – incorporating much needed personalised, face-to-face connect, so essential when it comes to holiday planning and reassurance in the Covid era.”