Abu Dhabi International airport is to trial the use of artificial intelligence to help stagger passenger arrivals.
As part of the airport’s ‘Smart Travel’ system, selected Etihad passengers will be informed of the optimal time for them to arrive for their flight.
It is hoped that the initiative – which has been developed in partnership with real-time predictive guidance firm ConvergentAI – “will mitigate crowding, facilitate social distancing, and shorten queues”.
Going forward the airport plans to use artificial intelligence to “further streamline passenger journeys through the airport”.
AI is also being used to develop programmes to guide ground staff to complete tasks such as unloading luggage or refuelling aircraft, and to enable the automated monitoring of camera feeds on the airport’s apron.
Commenting on the news John Barton, chief information officer at Abu Dhabi Airports said:
“Minimising queuing at airports is key to safeguarding passenger health and well-being and streamlining operations, which is why we are working with our airline partners and ConvergentAI to precisely model our passengers’ journeys and improve them at every step.
“By enabling passengers to quickly and seamlessly transition through check-in, immigration and boarding, we are providing them with more time to enjoy everything Abu Dhabi International Airport has to offer.”
