NH Hotel Group launches new digital platform

14 Nov 2020 by Hannah Brandler
NH Collection Roma Fori Imperiali

NH Hotel Group has launched a new digital platform, allowing guests to access hotel services from a mobile phone, tablet or laptop.

The ‘Mobile Guest Service’ is designed to provide guests with a contactless experience in light of Covid-19, allowing customers to use a mobile device to order room service, make spa, gym and restaurant reservations, request extra amenities, and order products from a ‘virtual minibar’.

To access the platform, guests will have to scan a QR code which will be displayed on posters in the reception, lobbies and rooms of the group’s properties.

The service is currently available at 293 of the 350 hotels that the company manages internationally, including both of its hotels in the UK – the NH London Kensington and Nhow London.

The platform also acts as a useful tool for tourists, providing information about the destination including tips for visiting hot spots and access to the daily international press.

NH Hotel Group mobile guest experience

Isidoro Martinez de la Escalera, Chief Marketing Officer at NH Hotel Group, commented on the launch:

“Innovation is a priority for NH Hotel Group. We believe that the best way to improve our guests’ stay is to offer them a different, agile and simple service, as today’s life requires. Mobile Guest Service adds to our digital commitment with which we intend to make the final guest experience even more satisfactory.

“Furthermore, this platform reinforces the customer’s perception of security, since they are able to interact with all the hotel services using only their own device.”

The group also offers offers a contactless check-in/check-out service through its FastPass app, through which guests can also pick their rooms. Further health and safety measures applied at the group’s properties can be viewed here.

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