The GMR-led Hyderabad airport has now rolled out e-boarding facility for international passengers. Earlier the service was only available for domestic flights. The new digital solution has been developed in-house “in keeping with the true spirit of Aatmanirbhar Bharat (Self-reliant India).”
Indigo is the first airline to avail the international e-boarding service — On October 2, 2020, the low-cost carrier’s Sharjah-bound passengers e-boarded themselves from Hyderabad on the 6E 1405 flight. Other scheduled international airlines operating out of Hyderabad will also integrate the airport’s e-boarding system soon.
Passengers using e-boarding service will have to follow the below given steps:
- Book the ticket online
- Do a web check-in
- Display the digital/printed boarding card at the e-boarding scanner; CISF validates the documents and allows passenger entry.
- Check in agent scans the boarding cards; Passenger drops luggage at the counter.
- Passport verification by officials of Bureau of Immigration.
- Put hand baggage on Automatic Tray Retrieval System (ATRS), move for security check. Scan the boarding card on e-boarding scanner and proceed.
- At the announcement of boarding, scan the boarding card on e-boarding scanner and move towards the gates for boarding the aircraft.
All international departures passengers are being processed from the Interim International Departures Terminal (IIDT).
The airport is ensuring high-standards of safety and hygiene by implementing measures such as thermal screening prior to terminal entry and mandatory social distancing enforced through special queuing arrangements at all passenger processing points.
Pradeep Panicker, chief executive officer, GMR Hyderabad International Airport said:
“Leveraging tech-enabled solutions to continuously elevate passenger experience is our key focus area. In Iine with this, we are delighted to announce that after about five years of successfully operating e-boarding for domestic flights, we have launched the e-boarding solution for international operations as well – another first for any Indian airport.
“In the present scenario of the pandemic, automating the passenger journey provides a more pleasant airport experience. After the successful pilot of the project and all regulatory approvals, we have used our internal capabilities to take up e-boarding solutions for international operations.”