Virgin Australia is letting passengers make unlimited booking changes without incurring any change fees for reservations for travel between now and January 31, 2021.
The new customer policy is part of the Australian carrier’s “Passenger Promise” initiative which outlines the new measures it’s taking in the wake of the Covid-19 pandemic.
“Whilst there is still uncertainty around border restrictions, we know that Australians want to start booking their travel and our Passenger Promise will give travellers the peace of mind they need to make a booking now.
“We’re hopeful that borders will reopen by Christmas and this new initiative to help get travellers on their next flight is the right step forward to rebooting the Australian tourism industry,” said a spokesperson from Virgin Australia in a statement published on the airline’s website.
Last year, the airline unveiled a relaunch plan under its new owner Bain Capital.