Spicejet has launched a new Zero Cancellation service.

The new service allows passengers to cancel tickets and claim full reimbursement of the cancellation charges, up to 24 hours before the flight. Passengers can claim a full cancellation fee reimbursement for a flight booking made in advance not beyond 90 days.

The airline has partnered with Liberty General Insurance (LGI) for this unique service which is applicable across the airline’s domestic network.

Passengers can avail the offering by paying an additional fee and adding the insurance cover while booking the flight ticket. Upon making the payment and successfully booking the flight, customers will be provided with the policy certificate by LGI.

For instance, the sum insured in the event of a ticket cancellation is ₹5000, the premium for a single passenger on a single flight booking will vary anywhere between ₹399 for bookings made in advance of a minimum of seven days to ₹643 for a maximum of 30-90 days.

Cancellation fee as applicable will be charged upon cancellation of flight but will be refunded by placing a request through a few simple steps.

Passengers can initiate a refund claim by calling the LGI call centre at 1800-266-5844 or sending an email request at [email protected]. Passengers can also do the same through initiation link on Spicejet’s website.

 To claim the refund fee, customers who hold a policy, would be redirected to LGI website. The claim will be processed within 48 hours of getting the complete documents and transferred to customer’s bank account.