Mumbai airport has rolled out a QR code-based contactless check-in facility. Aviation tech company SITA’s touchless technology solution has been deployed for this programme.
The touchless feature added to the self-check-in kiosks enables passengers to use their own phone to remotely self-check-in.
Passengers need to scan the QR code shown on the kiosks to access a remote keyboard and mouse on their mobile device, without touching the kiosks.
Following this, on-ground procedures including check-in, self-bag drop, printing boarding passes and bag tags can be carried out with limited or no-touch options.
Rajeev Jain, chief executive officer, Mumbai International Airport (MIAL) said:
“With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the Covid-19.
“We are working on enhancing passenger experience through the adoption of newer technologies that can be easily adapted by all. We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times.”
Maneesh Jaikrishna, SITA vice president for the Indian subcontinent, Dubai, eastern and southern Africa said, “In the aftermath of Covid-19, we are focused in delivering technology solutions that help our customers quickly deliver a safe and smooth passenger journey.
“We are pleased to have supported Mumbai airport on this, and we are subsequently rolling this solution to other airports in India too.”