Delta has permanently dropped change fees for US flights, effective immediately. This includes tickets purchased for travel within the domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s First Class, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets.
In addition Delta is extending its waiver on change fees for newly purchased flights, including international flights and Basic Economy fares, through the end of the year and will extend its expiration on travel credits through December 2022 for tickets booked before April 17, 2020.
The move echoes that made by United.
From January customers will also be able to apply for same-day standby flights to all destinations without charge
“We’ve said before that we need to approach flexibility differently than this industry has in the past, and today’s announcement builds on that promise to ensure we’re offering industry-leading flexibility, space and care to our customers,” said Delta CEO Ed Bastian. “We want our customers to book and travel with peace of mind, knowing that we’ll continue evaluating our policies to maintain the high standard of flexibility they expect.”
Other steps Delta has taken include blocking middle seats through Jan 6, 2021 on all flights and extending Medallion Status through 2021, and offer extensions for Delta Sky Club Memberships and stomers consider future travel, Delta’s has introduced:
- Sanitizing all aircraft with electrostatic spraying before departure and extensive pre-flight disinfection of high-touch points throughout the aircraft interior.
- Using air circulation systems with HEPA filters that extract more than 99.99 per cent of particles, including viruses.
- Requiring face masks throughout the airport, in Delta Sky Clubs and on board the aircraft