Lufthansa Group is continuing to work its way through a backlog of refund requests as a result of the Covid-19 pandemic.
Last week we reported that the group had paid out €2.3 billion in refunds to 5.4 million customers.
In the last seven days a further 140,000 refunds have been processed with a value of €200 million, and the group says that all refund applications for the first half of the year to the end of June will have been processed and paid by the end of today (August 31).
The latest published figures also show that refunds are currently pending for 1.2 million customers, including new requests.
Commenting last week Lufthansa Group said that it had “worked hard to increase its reimbursement capacities significantly”, with processes adapted to allow payments to be made more quickly, and employees being redeployed from other departments.
Consumers’ association Which? recently reported that several UK airlines are failing to refund passengers in the timesframes agreed with the Civil Aviation Authority, singling out Ryanair, Virgin Atlantic and Tui and calling on the government “to give the CAA the clout to effectively hold airlines to account”.
And earlier this month Qatar Airways published its own refund figures, with $1.2 billion having been paid out to 600,000 passengers, equating to 96 per cent of refund requests since March.
