Lufthansa Group airlines (Lufthansa, SWISS, Austrian Airlines and Brussels Airlines) have removed rebooking fees until the end of December 2020.
The announcement extends the attempts airlines are making to encourage customers to book, despite the uncertainties of the Covid-19 pandemic and the uncertainties of scheduling on many routes as airlines struggle both to fill aircraft and deal with hastily-imposed travel bans and quarantines.
The airlines first removed rebooking fees back in March.
That policy was due to run until the end of this month (August) and has now been extended,
All fares can be rebooked free of charge and this includes the lowest light fare without checked baggage.
The Group said that it “recognises their customers’ needs for flexible travel arrangements and this new regulation applies to all new bookings on short, medium and long-haul routes worldwide. Customers may incur additional costs if, for example, the original booking class is no longer available when rebooking to a different date or destination. Any fare difference will require additional payment.”
Lufthansa is also offering PCR tests for customers,will cover quarantine costs for customers and guarantee a flight home and has made face masks mandatory, while accepting that those with a negative Covid-19 test and medical note may be exempt.
Nevertheless, the has required over 9 billion in state aid to survive. As well as suggesting there will need to be 22,000 job losses within the Group, it has also said that it has paid out 2.3 billion euros in refunds to passengers.