Delta to use Plaza Premium lounge at Heathrow T2

19 Aug 2020 by Tom Otley

Delta Air Lines will use the Plaza Premium lounge at Heathrow Terminal 2 during its temporary terminal move from Terminal 3. 

The arrangement with Plaza Premium starts from August 20, 2020 and sees eligible Delta customers joining eligible Virgin Atlantic customers in the lounge.

Virgin Atlantic to use Plaza Premium lounge at Heathrow T2

Previously Delta and its partner Virgin Atlantic used the Virgin Atlantic Clubhouse in Terminal 3, but with Terminal 3 currently closed, the airlines have moved.

Currently, Delta offers daily flights between Heathrow and New York-JFK and a three-times-a-week service to Atlanta.

Delta says that it has implemented a new level of cleanliness since the pandemic – the Delta Care Standard – and Plaza Premium has also enhanced its cleaning and safety measures so customers can feel confident when they use the lounge before they fly. Customers will also be “encouraged to wear a face covering and practise social distancing”.

“Safety is at the heart of everything we do at Delta and we’ve implemented additional measures to provide peace of mind for customers at every step of their travel journey,” said Shane Spyak, Delta’s vice president Europe, Middle East, Africa and India. “This includes working with our airport partners across our global network to provide additional layers of protection in lounges.”

In the U.S., there are limited Delta Sky Clubs open at Atlanta and New York-JFK airports. In those lounges “Customers will find seating that adheres to social distancing guidelines, plus a streamlined food and beverage offering among the measures being taken to limit touchpoints and keep the Clubs clean”.

Delta says that it is “the only U.S. airline offering nonstop service between the U.K. and United States that is keeping middle seats blocked throughout the aircraft on all routes until September 30, 2020”

“Seat blocks are automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more are able to book seats together, including middle seats.”

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