Qatar Airways has made what it says are “the initial steps in Privilege Club’s journey of change in exceeding expectations from the airline passengers can always rely on”.
The carrier has improved the expiry policy for Qmiles, enabling members to retain their balances providing there is activity on the account.
Previously Qmiles would expire three years from the date of accrual (on either June 30 or December 31 of that year). The exception to this were miles held in accounts where members had attained Platinum status – these have no expiry date for as long as the member retains Platinum status.
Under the new policy, Qmiles balances are updated with a three-year validity period every time a member earns or spends miles on their account.
Commenting on the news the group’s CEO Akbar Al Baker said:
“At Qatar Airways, we are dedicated to provide our promised five-star service to our passengers and our Privilege Club plays an important role in this. We want to reward our most loyal customers with generosity and flexibility. As such, we have embarked on a journey of change within Privilege Club that puts our members and their needs at the forefront.
“Privilege Club has recently undergone multiple changes and our enhanced Qmiles policy is the first major step towards perfecting our loyalty programme with many more exciting new initiatives planned in the coming months. It is a true delight to see our loyal members enjoy our programme and I am very excited for what is to come.”
Earlier this year Qatar Airways extended Privilege Club member statuses by 12 months, in the light of global travel restrictions caused by the Covid-19 pandemic.