Indian Hotels Company (IHCL) has rolled out I-Zest, a ‘zero-touch service transformation’ initiative. It features a set of digital solutions, implemented across the brand’s Taj, Vivanta and SeleQtions properties.
The programme includes tech enhancements such as digital pre-check-in registrations, contactless access to the rooms via optional digital key cards. Check-outs will also be optimised with online invoicing services without the need to use card machines.
Digital menus have been installed across restaurants, enabling guests to order through QR codes and make digital payments.
I-Zest measures also cover employees. Hotel’s pre-opening procedures are now driven by mobile-application based checklists, a contactless attendance system that uses closed-group facial recognition and QR codes as well as an HR automation platform for leaves and queries.
Vinay Deshpande, senior vice president and head of Digital and IT, IHCL says, “Harnessing the power of digital has become even more crucial in times like this. We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always.
“With I-Zest, we have built an enhanced digital layer over our existing systems for the safety of both, our guests and associates.”
