British Airways is rolling out new Future Travel evouchers, enabling customers to use them online.
With flight cancellations and flexible booking policies as a result of Covid-19, many customers will have applied for Future Travel vouchers in the last few months.
Up until now customers have had to call the contact centre to use the vouchers, but the new evoucher system will allow them to be used against online bookings.
The first phase of the rollout will see Future Travel vouchers for individual passengers converted, followed by those vouchers where more than one passenger is listed.
Customers will be emailed when their evoucher has been created, and the carrier expects all current vouchers to have been converted later this year. The vouchers are valid for booking up to April 2022.
Meanwhile BA Holidays has amended its booking with confidence voucher policy, in the light of recent developments to reinstate quarantine requirements on arrivals from Spain.
The carrier said that “in the event that the UK government introduce a new quarantine requirement when returning from a customers’ booked destination, a customer can give notice for a voucher within seven days of the government announcement, or the day of their outward departure (must be requested before flight check-in closes), if sooner”.
This supercedes the normal notice period policy, which is currently as follows:
- If booking after June 11, 2020 date changes must be made, or vouchers requested a minimum of three weeks before the original departure date. If customers booked a package between March 3 and June 11, 2020 for travel up to December 31, 2020, 48 hours’ notice applies and if travelling between January 1 and April 30, 2021 three weeks’ notice applies. If customers booked before March 3, 2020 for travel between March 14 and September 30, 2020, 48 hours’ notice applies.
More details on refund eligibility, changing flight dates and requesting vouchers can be seen at ba.com/confidence.
