Hilton has launched a new global programme addressing cleanliness, safety and flexibility for meetings and events at its properties in the light of Covid-19.
The Hilton Event Ready with Clean Stay programme builds on cleanliness initiatives already being rolled out in partnership with RB – makers of Lysol and Dettol – to ensure the health and safety of guests and staff.
Measures being taken to reassure potential MICE (Meetings, Incentives, Conventions and Exhibitions) customers include:
Cleanliness Protocols The programme expands on the elevated sanitation standards of the recently-announced Hilton CleanStay programme, addressing every touch point of the meeting experience. This includes room seals for guest and meeting rooms, sanitising stations in public areas and meeting spaces and EventReady Room Checklist.
Book-to-Billing Flexibility Understanding the importance of flexibility, Hilton Teams will work hand-in-hand with customers to align on shared objectives, providing:
- Flexible pricing, space options and contract terms
- Responsive offers to meet the needs of customers, like simplified agreements for small meetings
- Hilton EventReady Playbook, which delivers expert guidance and curated resources for solutions, such as Hybrid Meetings that seamlessly combine on-site attendees with those in remote locations, Room Sets and Creative Networking.
Safe and Socially Responsible Solutions To responsibly host meetings and events, Hilton Team Members will partner with their clients to achieve the meeting’s objectives while addressing both health and environmental concerns.
This includes presenting creative physical distancing meeting sets and meal service, developing inspiring food and beverage menus and sharing environmental impact solutions measured by LightStay, Hilton’s award-winning corporate responsibility measurement platform.
The initiative follows the launch of a similar programme by NH Hotel Group, as hospitality companies worldwide adjust their customer experiences as a result of the coronavirus pandemic.
“At Hilton, we’ve always believed in the power of in-person connections and take pride in the exceptional experiences our teams create in partnership with event professionals,” said Chris Nassetta, President and CEO, Hilton.
“In today’s new normal, we know that people planning and attending events of any size are focused on their health and safety. Hilton Event Ready delivers innovative solutions for the entire event experience – from flexibility in planning and physical distancing protocols to transparency in cleanliness policies and inspiring catering options.”