Four Seasons Hotels and Resorts has launched ‘Lead With Care’, a holistic health and hygiene programme that will be implemented across the brand’s properties worldwide.

The hospitality brand has established a dedicated Covid-19 advisory board that will create, enhance and review current procedures, along with virtual and in-person training to ensure effective implementation of the safety programme. “This builds upon the early experience of Four Seasons Hotel New York, as well as Four Seasons hotels in Riyadh and Mumbai, in providing accommodation to high-risk medical personnel fighting on the frontlines of the pandemic,” said Four Seasons in an official statement.

Four Seasons’ consulting agreement with Johns Hopkins Medicine International (the global division of health care and research organisation Johns Hopkins Medicine) will include knowledge sharing to inform Four Seasons health and safety decisions during the evolving pandemic phase.

Employee training, additional food handling protocols, revamped ventilation systems and other back-of-the-house operations are covered under ‘Lead With Care’ programme.

Four Seasons app and chat service will allow guests to enjoy personalised service with limited face-to-face interactions.

Employees are being well-educated about the disease and its transmission, social distancing norms, use of personal protective equipment along with physical and mental health monitoring and support.

In addition to this, they are also undergoing behavioural training to ensuring empathetic, personalised care for guests in the absence of close contact and limited face-to-face interaction.

Other safety measures also include:

  • Placement of ‘Lead With Care’ kit in each guest room. The kit comprises masks, hand sanitiser and sanitisation wipes, with additional masks supplied on demand.
  • Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services.
  • Restaurants and bars may operate with reduced capacity to ensure social distancing.
  • Almost all restaurants provide à la carte service with digital menus wherever possible. In-room dining service involves contactless delivery outside guestrooms along with sustainable, single-use packaging.

John Davison, president and chief executive officer, Four Seasons Hotels and Resorts said, “For nearly 60 years, Four Seasons has set the global standard for excellence in hospitality and service. Lead With Care is a continuation of this high standard, building upon the strong foundation of trust and confidence that we have established through decades of experience.

“This new programme is about offering genuine care and service, enhancing procedures to protect our guests, residents and employees, while also ensuring that they feel safe and reassured.”