British Airways Holidays has launched a new ‘Customer Promise’, aimed at providing customers with “complete peace of mind when booking a holiday” in the Covid-19 era.
The promise builds on existing BA Holidays guarantees, along with health and safety measures at partner hotels, and more flexible booking policies.
The promise can be seen in full at ba.com/holidays, and includes:
- The ability to amend bookings free of charge (subject to price difference) for holidays booked before August 31, 2020 and for travel up to April 30, 2021. Alternatively customers can cancel receive a voucher for travel up to April 30, 2022
- A commitment for all accommodation partners to sign up to Covid-19 minimum standards, created in line with WHO guidance
- Full refunds within 14 days where the company is unable to fulfil holiday packages
BA also highlighted that all it holidays are ATOL protected, and said that a 24-hour helpline was available to address “any issues whilst you’re away”.
Those customers with existing holiday bookings should consult ba.com/confidence for more details on options available to them.
BA also pointed to the measures it has taken to reassure and protect customers and staff both on the ground and inflight, including a requirement to wear face masks, and changes to its onboard dining service.