The Shangri-La Group announced today that it is introducing new safety protocols for all properties worldwide, known as “Shangri-La Cares”.

The Group said it has rolled out a pilot programme at select hotels which have been operating throughout April and May “to refine additional health and safety protocols” and to “expand on already rigorous operational protocols” amid the coronavirus pandemic.

All new procedures and protocols will be introduced globally across all properties this month, according to Shangri-La.

Shangri-La said it will adopt the following protocols:

  • Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels.
  •  Use of medical grade sanitisers and disinfectants which are approved by the United States Environmental Protection Agency.
  • Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality.
  • Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices.

“To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being. We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter,” said Lim Beng Chee, chief executive officer of Shangri-La Group