Air India has updated its waiver policy for domestic and international flights.
Domestic flight passengers holding Air India documents (098) and have/had their flights cancelled or were not allowed to travel on the flight, owing to changed entry restrictions from March 15, onwards until August 24, 2020, are eligible for one free change (date/flight/routing/booking code).
Conditions for travel until August 24, 2020, is that no change fee will be collected for date and flight change, irrespective of booking code in the same cabin. After August 24, in case of same RBD (reservation booking designator) available on the same route but the fare is higher, the fare difference will be waived. However, the applicable fare difference will be charged in case of fare in other RBD (other than lower or same RBD) is higher.
Likewise, for passengers holding Air India documents (098) and have/had their international flights cancelled or are/were not allowed to travel, owing to revamped visa restrictions from March 15, 2020, until July 31, 2020, are also allowed one free change (date/flight/routing/booking code).
In case of same RBD available but the fare is higher, the fare difference will be waived. Applicable fare difference will be charged in case of fare in other RBD (other than lower or same RBD) is higher.
All domestic and international flight tickets irrespective of the date of purchase will be considered valid until December 31, 2021, irrespective of their current validity and ticket type. The booking must be done before December 31, 2021, and the journey must be completed latest by December 31, 2021.
For changing routes, the airline said, “Passenger desiring a change in the routing of the ticket will be allowed to adjust the value of the existing ticket against the new fare. Tickets will have to be reissued along with the difference of fare, if applicable. No reissuance charges will be levied for such cases.
“However, no differential fare refund will be permitted in case new ticket fare is lower than the existing ticket fare.”