Fiji’s national carrier Fiji Airways has introduced the Travel Ready programme as it prepares for flight resumption.
The programme aims to safeguard the health and safety of its customers and staff.
As a part of this, the airline has announced a new on board role of medically qualified ‘Customer Wellness Champions’.
This role will manage and maintain wellbeing, customer medical safety and promote wellness through service interactions to passengers and crew on board and on the ground for every flight on the Fiji Airways international network.
According to Andre Viljoen, Fiji Airways managing director and chief executive officer, “Our in-house teams, including our aviation medical advisor Dr. Rounak Lal, have been working closely with health authorities and other stakeholders to get Fiji Airways Travel Ready.
“We have reviewed all interaction points across the Fiji Airways Customer Experience, and taken guidance from the World Health Organisation, IATA and ICAO to draw up enhanced safeguards for our guests and staff when we resume international flights.”
The airline has also announced safety measures for passengers. The airline will make facemasks mandatory for travel for both Fiji Airways and Fiji Link customers once international flights recommence, and guests are advised to have these prior to arriving at the airport for the issuance of boarding passes.
The airline says, “All customer-facing staff will wear Personal Protective Equipment (PPEs). This includes sales office, airport and lounge staff, as well as cabin crew. The re-designed on board service and experience will reduce contact between customers and crew while maintaining the uniquely warm Fiji Airways hospitality.”