As compensation for unused tickets and additional services purchased before May 1, Aeroflot has issued over 100,000 e-vouchers.
E-vouchers are valid for three years and can be redeemed against any number of tickets and services when booking via Aeroflot’s contact centre and on the airline’s website.
Passengers can apply for e-vouchers until December 31, 2020.
The Russian airline is offering additional benefits to passengers using e-vouchers to book tickets.
Passengers holding tickets for cancelled flights will automatically be given a one-time 15 per cent discount on the cost of a ticket of the same fare for their new flight.
For passengers holding Flex fare class tickets, the one-time discount will be 25 per cent. Discounts are non-transferable and non-combinable, except for those applicable to children under the age of 12.
The offer applies to tickets purchased before May 1, 2020:
- For travel to/from China (including Hong Kong) from February 18 inclusive.
- For travel to/from other international destinations from March 5 inclusive.
- For travel on domestic routes from March 18 inclusive.
- For tickets purchased after May 1, 2020, standard refund rules apply.
