Radisson Hotel Group says it has unveiled a “holistic recovery plan” for its hotels and resorts in China.
The company says the majority of its hotels in the country have opened, and occupancy levels reached “close to” 50 per cent during the recent Labor Day holiday.
Radisson Hotel Group says it has devised a series of measures “to enable its hotels to accelerate their recovery, ensure the safety of its guests, team members and business partners, and give back to local communities”.
“With the Covid-19 pandemic under control in China, we are cautiously optimistic of an upturn in domestic business. Throughout this challenging time, Radisson Hotel Group has stood shoulder-to-shoulder with our partners in China, providing extensive support and guidance. We are launching our holistic recovery plan, which focuses on the health and safety of our guests and teams and gives back to the community,” said Gary Ye, vice president, operations, China, Radisson Hotel Group.
The Group earlier launched a new cleanliness programme, joining a growing number of hotel companies that have announced new hygiene measures amid the coronavirus crisis. The Radisson Hotels new safety protocols include a series of hygiene and safety procedures as well as guidelines the hotel group said it intends to adopt and adapt based on local requirements and recommendations “to ensure guests’ safety and peace of mind from check-in to check-out”.
The company said it is working with partners including SGS and Safehotels “which will measure and certify its hotels” with a 20-step plan for operations and a 10-step protocol for meetings and events.
It said it has also aligned with the World Travel & Tourism Council’s (WTTC) “Safe Travels” initiative for restarting the global tourism industry.
Radisson Hotel Group has unveiled a program with its “Rad family mascot” Lumi to help raise funds for a local charity. Lumi, “a cuddly toy firefly, will be sold to brighten up guests’ stays” and support the Ai You Foundation’s training and education program for young doctors.
Lumi will be available at Radisson Blu, Park Plaza and Radisson hotels and resorts in China from June. Radisson said “guests can do their part for the community” by booking on the dedicated room packages, “Radisson Cares” which include adopting a Lumi with each stay. The campaign is slated to run till the end of the year. According to Radisson, profits from the sale of Lumi will be donated to the Ai You Foundation.