The SIA Group said it is making changes to its onboard and lounge services as part of its new health and safety measures.
Passengers travelling with any of the carriers under the SIA Group will receive a “care kit”, meal services will be modified to reduce contact between passengers and crew, and lounges will no longer have buffets.
“These initiatives help to ensure that, amid the Covid-19 outbreak, our industry-leading health and safety standards remain an integral part of SIA’s world-class service promise,” said Singapore Airlines chief executive officer Goh Choon Phong.
Care kits for all passengers
Starting today (June 8), all airlines in the SIA Group will provide passengers with a “care kit” that includes a surgical mask, anti-bacterial hand wipes and a hand sanitiser.
The Group says passengers can find newspapers, magazines and seat-back literature that have been removed from its aircraft in the e-Library available on the SingaporeAir mobile app.
Crew will wear face masks throughout the flight and eye goggles “when interacting with customers” and gloves during the meal service, the SIA Group said.
Modified meal services
SIA has modified its in-flight food and beverage service.
Meals services have been suspended for flights within Southeast Asia and services to mainland China “due to regulatory reasons”. The carrier says snack bags are provided to customers instead.
On long-haul flights, a single tray service has been introduced in first class and business class in place of a table layout service. SIA said it is also “progressively” reintroducing satay and garlic bread starting from mid-June 2020.
“We will also discuss with the regulators how we can resume a course-by-course dining experience,” said the airline.
At its SilverKris airport lounges, the carrier said there will be no buffet service but a la carte meals will be offered instead. SIA staff will wear masks “all the time” and gloves “when necessary”.
The SIA Group says its aircraft go through a cleaning process before a flight which includes aircraft fogging, and cleaning of common surfaces and areas such as windows, tray tables, handsets, in-flight entertainment screens. It says the headsets, headrest covers, pillow covers, bedsheets, and blankets are also washed and replaced after every flight.
Aircraft are also equipped with HEPA filters “which remove more than 99.9% of particles including airborne viruses and bacteria”.
The Group says all toilets in its aircraft have contactless faucets and have anti-bacterial hand wash.
“SIA is also looking at a trial of an ultra-violet (UVC) light cleaning procedure on the ground for its lavatories before every flight,” it added.
SIA will digitalise menus in its lounges and 0nboard its flight “in the coming months”.
The company said it working on introducing a “Print-n-Go solution” which would allow customers to print their boarding passes and baggage tags at airport self-service kiosks in a contactless way using the SingaporeAir Mobile App or a QR code.
The Group has published an e-brochure with more information about its new health and safety measures which can be accessed here.
Singapore Airlines (SIA) and SilkAir announced last week that they are increasing the number of destinations in their network, as well as frequencies on some existing services, in June and July 2020.