Delta is to offer complimentary “care kits” to customers, as part of the carrier’s requirement for all passengers to wear face masks.
The hygiene kits will be available at ticket counters and gates by June 5, and consist of a disposable face mask, hand sanitiser gel pouches, and an information card “detailing measures in place that are helping Delta transform the industry standard of clean”.
The airline recently introduced requirements for all passengers to wear face masks inflight, and Delta said that feedback from customers showed that “receiving a care kit weighed heavily on their decision to travel”.
The carrier added that it was “is leaning on its data-driven approach to customer experience, listening, testing and refining to make sure we’re delivering on the aspects of travel that customers say matter most”.
Delta has implemented a number of measures to ensure the safety of customers, including the sanitising of aircraft before every flight, capping capacity to ensure onboard spacing, and requiring both employees and customers to wear face masks or coverings.
Commenting on the news Bill Lentsch, chief customer experience officer, said:
“Our survey data showed a clear desire for these kits and we have a bias toward action when we see new trends emerge. As more people begin to consider travelling in the months ahead, ensuring their safety at all steps of their journey remains our top priority.”