The Qantas Group has updated its flight cancellation policy, as it prepares to resume domestic flights when travel restrictions in Australia ease in July.
The group said on May 19 that customers can now book any Qantas or Jetstar domestic flight between May 21 and June 30, for travel between June 12 and October 31, and the carriers will waive the change fees (only one time) if a passenger wants to change the date of travel. However, the group said customers will have to cover any fare increase for the new booking.
The carrier has also updated its cancellation policy for international flights, which are currently cancelled until the end of July.
For international travel (excluding Trans-Tasman), the Qantas Group said customers with an existing Qantas or Jetstar flight booking for travel between August 1 and October 31 this year, who wish to change their plans, can cancel their booking and retain the full value as a flight credit.
These flight credits “must be requested” by June 30 this year and are valid for booking and travel across domestic and international services by December 31, 2021. Jetstar credit vouchers allow up to two years to travel from the issue date, the carrier said. However, customers will have to cover any fare increase for the new booking.
The group noted that if a flight is cancelled by either Qantas or Jetstar, passengers will be “rebooked on the next available flight at no additional cost”, or passengers can choose a flight credit or a refund.
Qantas and Jetstar recently announced a series of new health and safety guidelines. As part of their new Fly Well program, the airlines will be giving passengers face masks on all of their flights, but won’t make wearing them mandatory. The Australian carriers’ new measures do not include leaving seats empty between passengers, a measure some airlines are taking to encourage social distancing.