Easyjet has given notice of a massive data breach in which some nine million customers have had their names and email addresses accessed. The airline says that only “a very small subset of customers (2,208)” have also had their credit card details accessed.
It said that “Action has already been taken to contact all of these customers and they have been offered support”.
Easyjet’s statement says that
“As soon as we became aware of the attack, we took immediate steps to respond to and manage the incident and engaged leading forensic experts to investigate the issue. We also notified the National Cyber Security Centre and the ICO. We have closed off this unauthorised access.
“Our investigation found that the email address and travel details of approximately 9 million customers were accessed. These affected customers will be contacted in the next few days. If you are not contacted then your information has not been accessed. Other than as referenced in the following paragraph, passport details and credit card details of these customers were not accessed.
“There is no evidence that any personal information of any nature has been misused, however, on the recommendation of the ICO, we are communicating with the approximately 9 million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing. We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from easyJet or easyJet Holidays.
The airline has apologised and said that it is “in the process of contacting the relevant customers directly and affected customers will be notified no later than 26th of May.
Easyjet’s Chief Executive Officer Johan Lundgren said:
“We take the cyber security of our systems very seriously and have robust security measures in place to protect our customers’ personal information. However, this is an evolving threat as cyber attackers get ever more sophisticated.
“Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams. As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications.
“Every business must continue to stay agile to stay ahead of the threat. We will continue to invest in protecting our customers, our systems, and our data.
“We would like to apologise to those customers who have been affected by this incident.”