Accor partners with AXA to offer medical teleconsultations to guests

15 May 2020 by Mark Caswell
Accor partnership with AXA

Accor has announced a new partnership with insurance company AXA, to offer guests access to medical support at its 5,000 hotels worldwide.

From July guests will be able to have medical teleconsultations, as well as getting access to “AXA’s extensive medical networks with tens of thousands of vetted medical professionals”, allowing hotels to make relevant referrals in terms of language, speciality, etc.

The new benefit complements Accor’s recent launch of the Allsafe Cleanliness label in partnership with testing, inspection and certification provider Bureau Veritas, which certifies that appropriate safety standards and cleaning protocols have been achieved at the group’s properties.

Accor hotel lobby

Accor’s chairman and CEO Sebastian Bazin said that the group had been working on the partnership with AXA “for several months”, but that it “makes even more sense in today’s context”.

“In an increasingly complex environment, our 300,000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters,” added Bazin.

Meanwhile AXA’s CEO Thomas Buberl said that the partnership was part of the insurance provider’s ambition to move “from a payer to a partner”.

“This is why AXA has become over the last year a world leader in telemedicine solutions,” said Buberl. “Partnering with Accor, a worldwide leader in hospitality, is a unique opportunity to enlarge people’s access to our healthcare expertise and solutions. As we are facing an unprecedented health crisis with Covid-19, this ambition has never been more relevant.”

For our guide to how hotels are enhancing their cleaning and hygiene following the coronavirus pandemic, see:

Hotels ramp up cleaning measures amid coronavirus pandemic,

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