E-commerce giant Amazon India collaborates with the Brihanmumbai Municipal Corporation to help Mumbai residents especially living in the containment zones to get access to all the essential items amidst the pandemic lockdown. The service is available in containment zones of Delhi and Hyderabad as well.
Prakash Rochlani, director, Last Mile Operations, Amazon India explains that the designated interim delivery points will operate in co-ordination with POC at the society and designated BMC containment zone officer.
“The customers would need to add the essential items to their cart, and then select their delivery location based on the containment zone they reside in. They would be notified of the delivery status of their packages through SMS, email and app updates just like the usual Amazon order update. These would then be handed over to the volunteers, who would pick up packages from the common delivery point and place them at the doorstep of customers.”
Social distancing norms and no-contact delivery model will be adopted.
“Citizens who reside in containment zones are restricted from stepping out of the containment zones in order to contain the spread of Covid-19. Various e-commerce companies have prioritised deliveries to containment areas at society gates. This initiative by Amazon will enable people of Mumbai to stay home and stay safe” said Jayshree Bhoj, additional commissioner from Brihanmumbai Municipal Corporation.