Marriott International implements Project We care

30 Apr 2020 by Nisha Shroff
Social distancing

Hotel chains worldwide are making an effort to change their operations aligning with the Covid-19 safety guidelines.

Further to the announcement of Marriott’s Global Cleanliness Council, Marriott International in south Asia will implement Project We Care programme across their hotels.

Neeraj Govil, senior vice president, south Asia, Marriott International explains, “The Project We Care is an all-encompassing attempt to ensure that we align our protocols, hotel procedure, processes and hotel operations to instil a heightened sense of safety, security, comfort and consistency in our guests who walk into our hotels as we re-emerge from this pandemic and embrace the new normal.”

The pilot project has been initiated at two of its properties — JW Marriott Aerocity New Delhi and The Ritz-Carlton, Pune.

Govil says that the entire focus is on reducing the common touchpoints. Every hotel has identified more than 145 touchpoints to meet the new health and safety challenges by the current situation.

He says, “Hotels will develop interactive animated videos that can be viewed by scanning QR codes on every touchpoint. Scanning of these QR codes will lead to safety and quality assurances message showcased through an animated video. Experts from cleaning and hygiene companies such as Diversey & Ecolab will advise and assist in enhancing these protocols.”

Few changes that guests will notice at the hotels would enlist, compulsory temperature checks for all guests, guest elevators to operate with a maximum capacity of four guests per elevator, reduced seating space in restaurants with increased distance between tables, front desks equipped with protection shields, all associated with masks, among others.

He further adds, “The Covid-19 pandemic has prompted changes in hotel operations that could alter everything from how guests check-in and dine-in to how rooms are cleaned. Social distancing will have a place in our plans for at least a foreseeable future. Through this programme, we will be implementing certain changes to adapt to the new normal.”

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