The Peninsula Hotels launches PenChat e-concierge service

9 Apr 2020 by Anithya Balachandran
PenChat can be enjoyed before during or after each stay

Peninsula Hotels has introduced PenChat, a bespoke, 24-hour private messaging service allowing ease of communication between hotel employees and guests.

Unlike similar initiatives which are coming into focus as hotels consider how to maintain social distancing when guests start to travel once again, PenChat does not require guests to download a new app. Instead, connection is via a QR code or a dedicated hyperlink embedded in a pre-arrival email and hotel booking confirmation. Guests will be connected automatically to the hotel teams via WhatsApp, Facebook Messenger, WeChat or Line.

The PenChat platform lets guests message questions or requests to the hotel that they are staying at and receive real-time replies throughout the day or night. Getting a special dinner table booked, rescheduling spa appointments and insider tips on best experiences to explore in the region are some of the things you can enjoy through this contactless (without physically contacting the staff), but customised facility.

PenChat can be enjoyed before during or after each stay

The new e-concierge service is available to every guest staying at the hospitality brand’s ten hotels – properties in Greater China region (Hong Kong, Shanghai and Beijing) from April 9, 2020, and the rest of the hotels shortly thereafter.

PenChat is offered in English and the local language of each hotel.

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