News

ANA unveils new lounges and services at Haneda Airport

26 Mar 2020 by Jackie Chen
ANA SUITE LOUNGE (Haneda T2) - Reception rendering

ANA will add new services at Tokyo Haneda Airport Terminal 2 (T2) international area, including three new lounges, self-service bag drop machines, new check-in counters and “enhanced” security check procedures starting March 29,

The Japanese carrier will start operating some international and domestic flights out of Haneda Airport T2 from March 29 this year.

New lounges

The three new lounges are the ANA Suite Lounge, the ANA Lounge and the ANA Arrival Lounge.

The airline said the new lounges will be among the largest in Japan, offering around 1,300 seats in total.

Designed by Japanese architect Kengo Kuma, the three lounges align with the “ichigo ichie” concept, which, meaning “treasure every encounter as if it were once in a lifetime”, was also featured in the design of the airline’s new lounge at Tokyo Narita Airport.

With the opening of the new lounges in T2, the ANA Suite Lounge and ANA Lounge currently located in Terminal 3 near Gate 114 at Haneda Airport will be closed on March 28.

ANA SUITE LOUNGE (Haneda T2) - Nap room

ANA Suite Lounge

The new ANA Suite Lounge, open daily from 0500 until the last flight of the day departs, will have 360 seats.

In the Live Kitchen on the third floor, there will be chefs preparing guests’ orders in front of them. The morning menu will include a selection of omelettes with a choice of toppings, while the dinner menu will feature a selection of nigiri sushi. This “luxury dining area” will also offer a noodle bar, à la carte dishes and a traditional restaurant-style dining area called “Dining h”.

On the fourth floor, there will be a bar area and a napping area. The airline said this will be the first ANA Suite Lounge that features a bar counter. In the morning hours, guests will be able to order beverages such as coffee and espresso freshly made by the barista, while in the afternoon, there will be a bartender preparing a drink menu consisting of over 20 cocktails, wine, Japanese sake and more.

The napping area will be equipped with six beds and five reclining chairs.  There will be a private area with booths featuring televisions next to the napping area.

The lounge’s reception area can also be found on the fourth floor. This area will feature a traditional Japanese garden, a “bamboo forest”, and wheelchair accessible counter space.

According to the airline, eligible passengers that have access to the ANA Suite Lounge include:

  • First class customers on ANA and/or Star Alliance member carrier international flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
  • ANA Diamond Service members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
ANA LOUNGE (Haneda T2) - Booth seats

ANA Lounge

The new ANA Lounge will also be open daily from 0500 until the last flight of the day departs. It will be able to accommodate up to 900 guests.

The lounge will offer four different areas on the fourth floor. There will be a buffet area with a live kitchen and a noodle bar, as well as a bar area with booth seating and a selection of over 20 cocktails, wine, Japanese sake and more, the airline said.

There will also be a kids’ room and a semi-secluded area with 24 booth seats, which will include larger booth seats allowing two passengers to sit side by side.

According to the airline, eligible passengers that have access to the ANA Lounge include:

  • First class customers on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
  • Business class customers on ANA and/or Star Alliance member carrier international flights.
  • ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
  • Star Alliance Gold members on ANA and/or Star Alliance member carrier operated flights, and one accompanying guest on ANA and/or Star Alliance member carrier operated flights per customer.
  • Customers using premium economy service.
  • Star Alliance Member Carriers’ Paid Lounge Membership customers on ANA and/or Star Alliance member carrier operated flights and one accompanying guest per customer.
ANA ARRIVAL LOUNGE (Haneda T2) - Footbath

ANA Arrival Lounge

The ANA Arrival Lounge will be open daily from 0430 to 0030.

ANA said the lounge will serve light meals and beverages.

There are 18 shower rooms in this lounge, two of which are designed for passengers who need assistance. The reception will include wheelchair accessible counter space as well.

The new lounge will feature a footbath area with a view of the ocean beyond the runway, ANA said.

According to the airline, eligible passengers that have access to the ANA Arrival Lounge include:

International flights:

  • First class customers arriving on ANA operated international flights, and one accompanying guest on same flight per customer on the day of arrival only.
  • Business class customers arriving on ANA operated international flights on the day of arrival only (no accompanying guest permitted).
  • ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members arriving on ANA operated international flights and one accompanying guest on ANA operated international flights per customer on the day of arrival only.

Domestic flights:

  • ANA Diamond Service members arriving that day on an ANA Group-operated Japan domestic flight, and one accompanying guest arriving that day on an ANA Group-operated Japan domestic flight.
  • Passengers with an ANA Million Miler Program Lounge Access Card arriving that day on an ANA Group-operated Japan domestic flight, and one accompanying guest arriving that day on an ANA Group-operated Japan domestic flight.

More pictures of the new lounges can be viewed here:

ANA's new lounges at Haneda Airport Terminal 2

New check-in counters

ANA said it will introduce different types of check-in counters to meet passenger needs. The airline will offer private check-in counters exclusively for its first class passengers and diamond members.

The airline added that it has taken steps to streamline check-in for passengers that need special assistance, including the creation of wheelchair accessible counter space.

Self-service bag drop machine at Haneda (Credit - Japan Airport Terminal Co., Ltd)

Self-service bag drop machines

From March 29 this year, new self-service bag drop machines will be made available for passengers travelling on ANA’s international flights out of Haneda Airport T2.

The airline said there will be 13 machines on the third floor departure lobby providing a total of 26 self-service bag drop-off lanes.

These machines will be available in seven languages, including Japanese, English, Chinese (both traditional and simplified), Korean, French and German.

Enhanced security check machines with smart lane

The airline is introducing smart lanes to speed up the baggage screening process at the airport. ANA said there will be 10 smart trays which will automate the movement of the security check trays so that passengers and airport staff do not have to do it themselves.

The airline added that these smart lanes will allow up to four passengers to use one at the same time, and the introduction of these smart lanes aims to shorten passengers’ waiting time.

“ANA is always looking for opportunities to improve the passenger experience, and the coming changes at Haneda will make using the airport more convenient and comfortable for all ANA passengers,” said Masaki Yokai, senior vice president of ANA.

“The three revamped lounges underscore ANA’s commitment to superior comfort and culinary excellence and the new technological features at Haneda will also be a significant step forward. We are doing all we can to not just keep pace with industry changes but to stay ahead of the curve.”

In other news, a new commercial complex dubbed “Haneda Airport Garden” is set to open in spring this year next to Haneda Airport, which will feature two airport hotels, 2,400 sqm of events and meeting space, a hot spring facility, a shopping mall with approximately 90 stores, as well as a bus terminal.

ana.co.jp

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