Accor says that members of its ALL (Accor Live Limitless) loyalty programme will receive a boost in status nights and points to help them retain status during travel disruption caused by the coronavirus pandemic.

In a message sent out to members entitled “Loyalty goes both ways”, the group said:

“We know that earning ALL – Accor Live Limitless Points and Status is important to you. Understanding that travel plans are being significantly disrupted, we will be crediting 50 per cent of the status nights and points required to achieve your current status level. We will keep you informed of any additional changes to the programme as the situation continues to evolve.”

The message was part of a wider email to members outlining measures being taken by Accor to ensure the safety and wellbeing of guests. These include:

  • Hotels receiving regular updated instructions and briefings on operating/monitoring procedures required to ensure the safety of our staff and guests
  • The further enhancement of cleaning protocols in all areas of our hotels to ensure the highest cleanliness and sanitary conditions
  • The introduction of supplementary hygiene measures across our hotels in impacted countries and regions including the introduction of additional hydroalcoholic gel dispensers

The group added that “These measures are accompanied by the activation of our response teams worldwide to provide 24/7 support to our guest and hotels should any early signs of coronavirus appear”.

Accor stressed that “While many of our hotels are severely affected by the crisis, those that remain open are committed to serving our guests, government personnel and other authorities that require our services”.

It said that some hotels may be closed or operating with restricted services in accordance with requirements from national and local authorities, and said that “We invite you to reach out to hotels directly should you require additional information”.

The following changes have been made to booking policies:

  • Guests who booked a non-flexible rate with Accor prior to today and with a stay planned between March 1 and April 30, 2020, may modify without penalty. For a list of hotels, please click here.
  • In regions or countries affected by government-issued travel restrictions, guests may cancel their reservation without penalty by contacting the hotel directly. Please click here for details.

Accor said that “for reservations made via other travel sites or services, please contact them directly for assistance”.

For a look at how hotels worldwide are ramping up their cleaning measures, see:

Hotels ramp up cleaning measures amid coronavirus pandemic

And for the latest changes to booking and cancellation policies for all the major hotel groups, see:

Coronavirus: Hotels offer refunds for cancellations