British Airways has announced an extension of its flight change fee waiver policy as the disruption caused by the coronavirus escalates.
The airline said:
“To allow greater flexibility, we are enabling customers to change their destination, date of travel, or both for free, on all new bookings made from Tuesday March 3 to Sunday May 31, 2020, as well as any existing bookings that depart up to Sunday May 31, 2020. Find out more.”
The waiver previously only applied to bookings made between Tuesday March 3 and Monday March 31.
Customers who had booked before the situation worsened had complained of being trapped into taking trips they no longer wanted to go on, or face losing their money.
Virgin Atlantic has the following policy:
- For bookings made before 12 March, for travel between 1 March and 31 May 2020, travel can be rebooked between 13 March 2020 and 31 December 2020.
- For bookings made between 4 March and 31 March, travel can be rebooked between 4 March 2020 and 31 December 2020.
Meanwhile low-cost carrier Easyjet has waived flight change fees for all new and existing bookings indefinitely.
British Airways CEO Alex Cruz yesterday warned that coronavirus pandemic presented “a crisis of global proportions like no other we have known,” and would cause route cuts, aircraft groundings and job losses on an unprecedented scale.
This is a fast-changing situation, and those with flights booked are advised to check the latest information with their airline.
