Cathay Pacific has announced it will offer free, unlimited changes to all tickets issued between March 9 and April 20.
Bookings made before March 9 can be altered, but a fee may apply – you can see its latest policies here.
The Hong Kong flag carrier has been hit hard by the coronavirus pandemic, which is causing widespread disruption to the global aviation industry. IATA has estimated the costs to airlines may be over $110 billion.
Cathay was among the first carriers to be severely impacted, suspending nine international routes on February 7 until March 28.
It said yesterday it expects “substantial” losses in the first half of 2020 and will cut more flights in the coming months.
The airline had already experienced disruption and weaker demand due to US-China trade tensions and the Hong Kong democracy protests last year.
It posted a net profit of HK$1.69 billion (US$218 million) for the year ending December 2019, down 28 per cent from HK$2.35 billion in 2018.
Many airlines have begun to waive change flight change fees in a bid to keep passengers booking.
Others are changing the rules that govern status expiry and point earning for frequent fliers.
Cathay Pacific is offering “relief points” for Marco Polo Club members in February, March and April 2020, based on members’ current tier.