Mastercard has collaborated with Collinson, a global leader in customer benefits and loyalty, for Mastercard flight delay pass — which enables cardholders across six Indian banks to register their flights in advance to receive an instantly redeemable voucher for access to the nearest available airport lounge if they are delayed by two hours or more.
The service is powered by Smart Delay solution, a platform by Collinson that offers a real-time benefit in case of flight delays.
The service will be available to eligible cardholders at Canara Bank, Federal Bank, HDFC Bank, Indian Overseas Banks, Tamilnad Mercantile Bank and Jammu and Kashmir Bank.
Todd Handcock, president Asia Pacific, Collinson said “Collinson solutions like Smart Delay are the building blocks for innovative customer benefits – keeping them on the front foot, engaged, secure and in control.
“Smart Delay is an ideal entry-level solution for a bank’s mid-tier customers to try the benefit of lounge access for the first time and incentivise them to move up to a card-tier that includes Priority Pass or Lounge Key – meaning they can continue enjoying the lounge, even when their flight is not disrupted.”