Loganair has announced a shake-up of its checked luggage allowances, as the carrier launches a new website which it says offers “clearer information and navigation for customers and making site access from mobile devices much easier than before”.
The allowance for standard level Fly tickets has been reduced to 15kg (down 5kg), but Fly Flex customers now enjoy 3kg of extra check luggage allowance (23kg in total).
Other changes for Fly Flex tickets include the option to select preferred seats, and “an increased number of Clan Loganair reward points for every journey”.
Meanwhile top tier Fly Flex + customers now benefit from a new missed flight protection, allowing them to purchase a reduced rate “rescue” fare at the airport on the day if the original departure has been missed. Fly Flex + tickets also get 30kg of check luggage preferred seating selection, fast track security and airport lounge access where available.
All tiers of tickets include 6kg of hand luggage allowance, and a complimentary on-board snack and drink.
The above changes are effective for all bookings made after October 23.
Loganair recently announced a new interline agreement with United Airlines, allowing passengers to travel through Glasgow, Edinburgh, Manchester and Dublin on to the US with through check-in and protection against delays.
Commenting on the fare changes Kay Ryan, Commercial Director at Loganair said:
“We’re always looking for ways to further improve our overall product offering and customers who regularly travel on Fly Flex tickets have indicated a requirement for an increased baggage allowance. Frequent flyers who opt for Fly Flex+ tickets will be reassured by the newly introduced missed flight protection option – providing peace of mind in the event of unforeseen circumstances.”
“Despite making a slight reduction to Fly fare hold baggage allowance, we remain the only major carrier in the UK to include a free checked-in bag with every fare. Customers will still be able to split their luggage across two smaller bags and can pool their allowance – so a family of four on Fly tickets would have a total allowance of 60kgs.
“We’ve kept our excess baggage charges the same – the lowest of any UK airline – and we’ll continue to offer a free checked baggage allowance for infants, the only short-haul airline to do so.”
“Since we began flying as Scotland’s Airline two years ago, we’ve made a number of changes designed to improve overall customer experience including opening check-in earlier, introducing on-line check-in and boarding passes and most recently, unveiling the Loganair App.”