Singapore Airlines’ low-cost arm Scoot has announced the removal of payment processing fees globally. This is expected to further enhance customer experience for passengers bookings on the airline’s direct channels.
Scoot initiated this service last year with select markets including Europe.
Lee Lik Hsin, chief executive officer, Scoot, said, “When Scoot first started, we offered a limited range of payment methods at a higher implementation and maintenance cost. As we expanded globally and heard our customers’ feedback, we took advantage of advances in payment technology to implement many more payment methods that improve the customer experience.
“We have progressively removed the payment processing fees globally. We hope this gives our customers better value and more reasons to escape the ordinary with us.”
Scoot currently offers a range of payment options across its network of 67 cities in 17 countries and territories. These include Apple Pay, Credit Card (American Express, JCB, MasterCard, UnionPay, Visa), Google Pay and PayPal.